Privacy Policy

Information We Collect

r777e collects personal information to deliver a safe, personalised, and efficient gaming experience. We only collect information that is necessary and proportionate to the services we provide. The categories of information we collect are described below.

Personal Identification Data

When you register an account or complete identity verification, we may collect the following:

• Full legal name as it appears on your national ID or passport
• Date of birth (to verify you are aged 21 or above, as required by our responsible gaming policy)
• Email address and mobile phone number registered to your account
• Residential address, city, and district within Bangladesh
• Copies of government-issued identity documents where KYC is required

Financial & Transaction Data

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels, we collect:

• Mobile wallet numbers (bKash, Nagad, Rocket) associated with your account
• Bank account details where bank transfer is selected as payment method
• Transaction identifiers, deposit and withdrawal amounts in BDT, and timestamps
• Wagering history, bonus usage, and game session records

Technical & Usage Data

Our servers automatically record certain technical information each time you interact with the r777e platform. This includes your IP address, browser type and version, device model and operating system, referring URLs, pages visited on our site, session duration, and approximate geographic location derived from your IP address. This data is used solely to maintain service quality, diagnose technical issues, and detect fraudulent or suspicious account activity.

How We Use Your Information

r777e processes your personal information only for legitimate purposes directly related to delivering, maintaining, and improving the platform. The specific purposes for which we use your data include:

• Account registration and authentication: creating and managing your r777e player account securely
• Identity verification (KYC): confirming you meet the minimum age requirement of 21 years and validating your identity as required
• Payment processing: authorising, recording, and reconciling deposits and withdrawals via bKash, Nagad, Rocket, and bank channels
• Customer support: investigating and resolving queries, complaints, or disputes you raise with our support team
• Responsible gaming compliance: monitoring account activity to detect problem-gambling indicators and enforcing self-exclusion or account limits where requested
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, and unauthorised account access
• Service improvement: analysing aggregated, anonymised usage patterns to improve our games, interface, and payment integrations

We do not use automated decision-making or profiling in ways that produce legal or similarly significant effects on individual players without human review.

Sharing Your Information

r777e does not sell, rent, or barter your personal information. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Service Providers

We engage trusted third-party service providers — including payment processors (bKash, Nagad, Rocket, Upay), identity verification services, cloud hosting providers, and customer support platforms — who act as data processors on our behalf. These providers are contractually bound to use your data only to perform their designated services for r777e and may not use it for their own independent purposes.

Legal & Regulatory Obligations

We may disclose your personal information to law enforcement agencies, regulatory authorities, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of r777e, our players, or the public. In such cases, we will disclose only the minimum information necessary and will notify you where legally permitted.

Business Transfers

In the unlikely event of a merger, acquisition, or sale of substantially all assets of the r777e platform, your personal information may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to the same privacy protections described in this policy, and you will be notified of any material change in ownership or data control.

Payment Data & Financial Information

Given the financial nature of our platform, the handling of payment-related data is subject to heightened care and specific protocols within r777e.

When you make a deposit or request a withdrawal using any of our supported payment methods, the data involved is handled as follows:

• bKash and Nagad wallet numbers are stored only for the purpose of processing transactions and matching withdrawals to the correct registered account; they are never displayed in plain text to customer support agents beyond masked format
• Bank account details are encrypted at rest using industry-standard AES-256 encryption and are accessible only to authorised personnel with a documented business need
• All financial transactions are logged with immutable audit trails to support dispute resolution and fraud investigations
• r777e does not store full card numbers, CVV codes, or other full payment card data on our servers; card payments (where supported) are processed entirely by PCI-DSS compliant third-party payment gateways

r777e complies with all applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements. Where transaction monitoring identifies activity that requires enhanced due diligence, we may request additional documentation from you before processing a withdrawal.

Cookies & Tracking Technologies

r777e uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and analyse how players use our services. Below is a breakdown of the types of cookies we use and the purpose each serves.

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, store security tokens, and ensure that game sessions and transactions are handled correctly. You cannot opt out of essential cookies without rendering the service inoperable.

Preference & Functional Cookies

These cookies remember choices you have made — such as your selected language, display preferences, and previously visited game categories — so that you do not need to reconfigure them on every visit. You may disable these via your browser settings, though some platform features may not function optimally without them.

Analytics Cookies

We use analytics tools to collect aggregated, anonymised data about how players navigate r777e — which pages are visited most frequently, where sessions typically end, and which games attract the highest engagement. This data helps us prioritise improvements. Analytics cookies do not identify you personally; they track patterns across the user base as a whole. You may opt out of analytics cookies by adjusting your browser cookie preferences.

Data Retention

r777e retains your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. In practice, this means: active player accounts retain all associated data for the lifetime of the account plus a minimum of five years following account closure, in order to meet financial record-keeping and AML compliance requirements. Transaction records are retained for a minimum of six years. Technical log data is retained for up to twelve months.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where you request deletion of your account before the minimum retention period has elapsed, we will restrict processing of your data to storage only and will delete it as soon as we are legally permitted to do so.

Your Rights Over Your Personal Data

As a player on r777e, you have the following rights with respect to your personal information. To exercise any of these rights, contact our support team at [email protected] with your registered account email and a description of your request.

• Right of Access: you may request a copy of all personal data we hold about you, along with information about how it is used and with whom it is shared
• Right of Rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay
• Right of Erasure: in certain circumstances you may request deletion of your personal data; note that legal retention obligations may prevent immediate deletion
• Right to Restrict Processing: you may request that we suspend processing of your data (while retaining storage) in certain circumstances, such as when you contest its accuracy
• Right to Withdraw Consent: where processing is based on your consent, you may withdraw that consent at any time; withdrawal does not affect the lawfulness of processing carried out before withdrawal

We will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you within the initial 30-day window.

Data Security Measures

r777e implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; strict role-based access controls ensuring staff can only access data necessary for their specific function; regular security audits and penetration testing of our platform infrastructure; two-factor authentication requirements for all administrative access; and continuous monitoring systems that alert our security team to anomalous access patterns in real time.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

Third-Party Links & External Services

The r777e platform may from time to time reference game providers, payment networks, or other services. Please note that r777e is not responsible for the privacy practices or content of any third-party provider. When you interact with a third-party service — such as completing a bKash payment via their gateway — that interaction is governed by the third party's own privacy policy, not this one. We encourage you to read the privacy policies of any third-party services you use in connection with your r777e account.

Children's Privacy & Age Restriction

r777e is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect, store, or process personal information from anyone under the age of 21. If you are under 21, you are not permitted to register an account or use any of our services.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our records. If you are a parent or guardian and believe your child has registered an account on r777e, please contact us immediately at [email protected] and we will act promptly.

Changes to This Privacy Policy

r777e reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where the changes are significant, we will notify registered players via the email address associated with their account or through a prominent notice on the platform.

Your continued use of r777e after any changes to this Privacy Policy are published constitutes your acceptance of those changes. If you do not agree with a revised policy, you should discontinue use of the platform and may request account closure by contacting [email protected].

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way r777e handles your personal data, our privacy and support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

You may reach us through any of the following channels:

Email (plain text — not a clickable link): [email protected]

Live Chat: Available 24/7 via the chat button on the platform. Telegram: @r777e_support. We aim to respond to all privacy-related enquiries within 2 business days.